Last Updated: Jan 24, 2024

Smartgenix, Inc. ("Smartgenix," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our software, services, and website (collectively, the "Services"). By using the Services, you agree to the terms of this Privacy Policy.

Please read this Privacy Policy carefully and contact us at privacy@smartgenix.com if you have any questions or concerns.

Information We Collect
We collect information to provide, maintain, and improve our Services. The types of information we collect may include:

a. Personal Information: Personal information is any data that can identify you as an individual. This may include your name, email address, phone number, company name, and job title.

b. Technical Information: We may collect technical data about your device, browser, and usage patterns when you access our Services. This may include IP address, browser type, operating system, device identifiers, and pages visited.

c. Usage Information: We may collect information about how you use the Services, including time spent, features accessed, and other engagement data.

d. Cookies and Similar Technologies: We use cookies and similar technologies to improve your experience on our website, remember your preferences, and analyse usage patterns.

How We Use Your Information
We may use your information for the following purposes:

a. To provide and maintain our Services, including customer support and troubleshooting.
b. To communicate with you, including sending you updates, marketing materials, and responding to inquiries.
c. To analyse and improve the Services, including understanding usage patterns and trends.
d. To protect the security and integrity of our Services, including detecting and preventing fraud and abuse.
e. To comply with applicable laws and regulations.

Sharing Your Information
We may share your information in the following circumstances:

a. With your consent or at your direction.
b. With our service providers, who help us provide and maintain the Services.
c. In the event of a merger, acquisition, or other corporate transaction.
d. If required by law, regulation, or legal process.
e. To protect the rights, property, or safety of Smartgenix, our users, or the public.

Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

International Data Transfers
As a global company, we may store and process your information in countries outside of your country of residence. By using the Services, you consent to the transfer of your information to these countries.

Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You may also opt out of receiving marketing communications by following the instructions in those messages.

Children's Privacy
Our Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children in this age group. If we become aware that we have inadvertently collected personal information from a child, we will take appropriate steps to delete that information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website, and we encourage you to review it periodically.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Smartgenix, limited
Email: privacy@smartgenix.co.uk

Third-Party Services
Our Services may include links to third-party websites or services, such as social media platforms or payment processors. This Privacy Policy does not cover these third-party services, and we encourage you to review their privacy policies before providing any personal information.

Data Retention
We will retain your personal information for as long as necessary to provide the Services or fulfill the purposes for which it was collected. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

California Privacy Rights
California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). These rights include the right to request access to or deletion of your personal information, the right to opt out of the sale of your personal information, and the right to not be discriminated against for exercising your privacy rights. To exercise your rights, please contact us at privacy@smartgenix.com.

EU and UK Privacy Rights
If you are located in the European Union or the United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR) or the UK Data Protection Act. These rights include the right to access, correct, or delete your personal information, the right to restrict or object to the processing of your data, and the right to data portability. To exercise your rights, please contact us at privacy@smartgenix.com.

Complaints
If you have any concerns about our privacy practices, you may contact us at privacy@smartgenix.com. If you are located in the European Union or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

Do Not Track
We do not currently respond to "Do Not Track" signals or similar mechanisms that provide users with the ability to exercise choice regarding the collection of personal information about their online activities over time and across third-party websites or online services.

Explicit consent 
By using the Services, you give us explicit consent to collect, use, and share your information as described in this Privacy Policy.

Data Minimisation and Purpose Limitation 
We adhere to the principles of data minimisation and purpose limitation. We only collect information necessary for the provision of our Services, and we won’t use your personal data for purposes other than those for which it was initially collected unless we obtain your explicit consent for the new purpose.

Data Breach Procedures 
In the unlikely event of a data breach, we will notify you and the appropriate authorities as required by law and take all necessary steps to mitigate the impact of the breach and prevent any similar future occurrences.

Age Verification 
We require all users to verify their age upon registration. Our Services are not intended for children under 18, and we do not knowingly collect personal information from children in this age group.

Third-Party Data Sharing 
When we share data with our service providers or during corporate transactions, we ensure these parties are contractually obligated to keep the information confidential and use it only for the services they provide.

Automated Decision-Making and Profiling 
We may use your personal data for automated decision-making or profiling to improve our Services and provide you with personalised experiences. However, these processes will not result in any decision that produces legal effects or significantly affects you unless we have obtained your explicit consent.