Answers from the user guide
Replies come only from the Smartgenix user guide and help centre articles, not from the open internet.
Now available
AI Help Assistant
New staff get answers without waiting for you.
The AI Help Assistant sits inside the mechanic dashboard. Ask it how to do something in Smartgenix and it answers from the official user guide and help centre, pointing to the relevant screen. If the guide does not cover it, it says so and points you to a support ticket rather than guessing.
What it does
Shows the right screen
Answers can include the screenshot from the guide that matches the question.
Honest when it does not know
If the guide does not cover a question, the assistant says so and points you to a support ticket.
Right for each role
Admins, staff and receptionists get guidance that matches what they can do.
How it works
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Open the Help Assistant from any page of your mechanic dashboard.
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Ask a question in plain English.
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Follow the answer, or raise a support ticket if you need a person.
Questions
Is the AI Help Assistant a chatbot for my customers?
No. It helps you and your staff use Smartgenix, answering from the official user guide.
What happens if it cannot answer?
It tells you the guide does not cover that question and points you to a support ticket instead of guessing.
More in Smartgenix
See it on your own garage
Book a demo and we will walk you through AI Help Assistant with your own jobs and customers.