Books MOTs, services and repairs
The agent checks the caller's details and books the appointment directly into your Smartgenix diary, no call-back needed.
Now available
AI Voice Agent
Never miss a booking because nobody could get to the phone.
Your garage gets its own phone number answered by an AI voice agent built on ElevenLabs and Twilio. It talks to callers naturally, finds or creates their customer record and vehicle, and books MOTs, services and repairs straight into your Smartgenix diary.
What it does
Knows your customers
It looks up existing customers and their vehicles, and adds new customers and cars when someone calls for the first time.
Sends a payment link
After booking an MOT or service, the customer is emailed a secure Stripe payment link, so they can pay before they arrive.
Verifies callers by text
Before it shares or changes booking details, the agent can send the caller a one-time code by SMS.
Hands questions to your team
Anything it cannot answer is logged as a caller concern in your dashboard, so your team can reply.
Recordings and transcripts
Every conversation is saved with its audio and transcript, with call stats per agent.
Detects the caller's language
The agent detects the language the caller is speaking and answers in it.
How it works
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Choose a voice agent plan from your mechanic dashboard.
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We set up your agent with your garage details and a dedicated phone number.
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Calls are answered and bookings appear in your diary automatically.
Built with
- ElevenLabs
- AI voice technology
- Twilio
- Phone numbers and calls
Questions
Does the AI voice agent replace my receptionist?
No. It answers the calls your team cannot get to, books straightforward jobs and logs anything it cannot handle as a concern for your team to follow up.
What can callers book through the voice agent?
MOTs, services and repairs. Bookings go straight into your Smartgenix diary against the customer's record and vehicle, and MOT and service customers are emailed a payment link.
Can the voice agent put a caller through to my team?
Not during the call. When it cannot answer something, it logs the question as a caller concern in your dashboard so your team can get back to the caller.
Can I listen back to calls?
Yes. Each conversation is saved with its recording and transcript in your mechanic dashboard.
Is the voice agent included in my plan?
The voice agent is a paid add-on with its own monthly plans. See the voice agent pricing on this page.
More in Smartgenix
See it on your own garage
Book a demo and we will walk you through AI Voice Agent with your own jobs and customers.