User Guides

Features Guide

A complete reference to every feature available in your SmartGenix account — from your subscription package to billing, support, and account management.

Packages

SmartGenix offers three product tiers. Your package determines which management tools are available to you after login.

Individual Garage

For independent garages and workshops

Full garage management dashboard
Job booking & scheduling
Customer management
Vehicle service history
MOT testing module (UK only)
Parts & inventory tracking
Invoice generation
Staff management
Support ticket access
Billing & subscription management

Recovery

For roadside assistance and recovery operators

Recovery operations dashboard
Dispatch & job management
Driver & vehicle tracking
Customer case management
Roadside job logging
Recovery history reports
Invoice generation
Support ticket access
Billing & subscription management

Enterprise

Contact Sales

For multi-location garage groups and fleet operators

All Individual Garage features
Multi-garage management
Centralised reporting across locations
Cross-garage staff management
Enterprise-level analytics
Individual garage sub-accounts
Dedicated account manager
Priority support

Enterprise accounts are not available through self-serve registration. Contact our sales team to get started.

Billing & Invoices

The Billing section gives you complete visibility of your payment history and tools to manage your subscription renewal.

Paid Invoices

A paginated list of all completed payments — invoice number, date, amount, and package name.

Unpaid Quotes

Outstanding quotes with a direct Pay Now button to settle the balance.

Renewal scenarios

Subscription Renewal

Renew your current package for another 12 months. The setup fee is not charged on renewals. Any remaining days on your current subscription are carried over.

Package Upgrade / Change

Switch to a different package tier. Your new subscription runs for 12 months from the date of payment.

Quote Payment

Pay an outstanding quote issued by the SmartGenix team. Does not affect your subscription period.

All payments are processed securely through Stripe. SmartGenix does not store your card details.

Support Tickets

Raise and track support requests directly with the SmartGenix team. Support ticket access requires an active subscription.

General Ticket

For standard support, billing questions, or feature requests.

  • • Choose department: Support, Billing, Sales, or Feature
  • • Set priority: Low, Medium, or High
  • • Add subject and detailed message
  • • Attach files (images, videos, documents)

Bug Report

For reporting platform issues. Auto-assigned to Support with High priority.

  • • Steps to reproduce (required)
  • • Expected vs actual behaviour
  • • Environment details (browser, OS)
  • • File attachments supported

Supported attachment types

JPG PNG WebP WebM MP4 MOV MKV FLV AVI PDF DOC DOCX ZIP

Ticket lifecycle

Open → In Progress → Resolved by you → Closed by staff

You can mark a ticket as Resolved yourself when the issue is sorted. The SmartGenix team can then close it from their end.

Account Management

Your account settings let you keep your company and personal information current at all times.

Company Profile

Update your garage name, address, hours, and service capabilities.

Personal Profile

Change your name, contact details, role, and email address.

Password

Change your login password at any time from Account Settings.

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